Kay Dale
Service designer
About
I'm a senior service designer working at Government Digital Services. I have worked on a range of programmes including digital identity, an emerging technology accelerator and a payment platform for government. I have been seconded to Essex County Council where I gained insight and experience in Local Government. Most recently I have been working in an internal consultancy for other government departments. Where I gained experience working with key departments such as DVLA, Home Office, BEIS, CDDO & Crown Prosecution Service. I am a very experienced Government Service Standard assessor, having sat on 20+ assessment panels. In 2021 I represented GOV.UK Pay for Design in their Live assessment which passed first time.
Prior to joining GDS I worked with Royal Trinity Hospice, Royal Bank of Scotland, and an education technology startup. I have an MA in service design from the Royal College of Art, where I won an award from Age UK for Inclusive Design.
Work
Curriculum Vitae
Employment
Senior Service Designer with Government Digital Services, London
July 2016 - present
Senior Service Designer with Essex County Council
July 2020 - November 2020
Service Designer with Royal Trinity Hospice, London
October 2015 -June 2016
Service Designer with Royal Bank of Scotland, Edinburgh
July 2015 - September 2015
Freelance digital designer
2013 - 2015
Digital Designer with Educational App Store, London
September 2013 - October 2014
Training
Remote workshop facilitation, June 2021
Advanced line manager, Feb 2020
Workshop facilitation, June 2018
Train the trainer, May 2018
Communication skills, April 2017
Persuading & influencing, April 2017
GDS Assessor training, Feb 2017
Education
MA Service Design (graduated with distinction)
Royal College of Art, 2014 - 2016
BA Hons Graphic Design (graduated with 2:1)
Arts University Bournemouth, 2010 - 2013
Awards
Helen Hamlyn Design Award (ageUK award for Inclusive Design)
The Helen Hamlyn Centre for Design, 2016