Kay Dale

Service designer




I'm a service designer working at Government Digital Services. I work alongside a lot of talented folk and loving designing services for the public.  I have worked on citizen identity with GOV.UK Verify, I have helped discover how government ensures all its digital infrastructure is secure, and most recently I'm working with a team to help make buying in government simpler. 


Prior to joining GDS I worked with Royal Trinity Hospice, Royal Bank of Scotland, and an education technology startup. I have an MA in service design from the Royal College of Art , where I won an award from Age UK for Inclusive Design.








Curriculum Vitae 



Service Designer with Government Digital Services, London

July 2016 - present

Service Designer with Royal Trinity Hospice, London

October 2015 -June 2016

Service Designer with Royal Bank of Scotland, Edinburgh

July 2015 - September 2015

Digital Designer with Educational App Store, London

September 2013 - October 2014

Freelance digital designer

Educational App Store, Bath Academy and EnvisionX

2013 - 2015 


MA Service Design (graduated with distinction)

Royal College of Art, 2014 - 2016

BA Hons Graphic Design (graduated with 2:1)

Arts University Bournemouth, 2010 - 2013


Helen Hamlyn Design Award (ageUK award for Inclusive Design)

The Helen Hamlyn Centre for Design, 2016