Kay Dale
Service designer
About
I'm a service designer working at Government Digital Services. I work alongside a lot of talented folk and loving designing services for the public. I have worked on citizen identity with GOV.UK Verify, I have helped discover how government ensures all its digital infrastructure is secure, and most recently I'm working with a team to help make buying in government simpler.
Prior to joining GDS I worked with Royal Trinity Hospice, Royal Bank of Scotland, and an education technology startup. I have an MA in service design from the Royal College of Art , where I won an award from Age UK for Inclusive Design.
Work
Odds & Ends
Better end of life experiencesNPGC
Engage young people in problem gambling treatmentTrinity's House
Bringing end of life care to the high streetRoyal Bank of Scotland
Envision the 2020 branch experienceAuditFutures
Reinvent the public interest function of the accounting and auditing professionCamden council
Increase the recycling rate within the borough of CamdenBuggy
The friend to friend delivery serviceEducational App Store
Assess the effectiveness of educational apps against curriculum based outcomesBuild+
Utilise technology to reduce trade wasteCurriculum Vitae
Employment
Service Designer with Government Digital Services, London
July 2016 - present
Service Designer with Royal Trinity Hospice, London
October 2015 -June 2016
Service Designer with Royal Bank of Scotland, Edinburgh
July 2015 - September 2015
Digital Designer with Educational App Store, London
September 2013 - October 2014
Freelance digital designer
Educational App Store, Bath Academy and EnvisionX
2013 - 2015
Education
MA Service Design (graduated with distinction)
Royal College of Art, 2014 - 2016
BA Hons Graphic Design (graduated with 2:1)
Arts University Bournemouth, 2010 - 2013
Awards
Helen Hamlyn Design Award (ageUK award for Inclusive Design)
The Helen Hamlyn Centre for Design, 2016