About

I’ve been working as a contract service designer since November 2022. Covering projects in Discovery, Alpha and Beta in this time. This has enabled me to use a broad range of design skills from workshop facilitation, user research, journey mapping, prototyping and service blueprinting.

Prior to this, I worked for the Government Digital Service for 6 years. Whilst I have specialist knowledge in designing services for civil servants and back office operations, I have significant exposure to high profile citizen facing services such as passport and driving license renewals services. I have sat on 30+ GDS Service Standard assessment panels as a design assessor and have taken 3 services through various types of service assessment - with every service passing through to the next stage.

Prior to joining GDS I worked with Royal Trinity Hospice, Royal Bank of Scotland, and an education technology startup. I have an MA in service design from the Royal College of Art, where I won an award from Age UK for Inclusive Design.