Kay Dale

Service designer

 

About

 

I'm a senior service designer working at Government Digital Services. I have worked on a range of programmes including digital identity, an emerging technology accelerator and a payment platform for government. I have been seconded to Essex County Council where I gained insight and experience in Local Government. Most recently I have been working in an internal consultancy for other government departments. Where I gained experience working with key departments such as DVLA, Home Office, BEIS, CDDO & Crown Prosecution Service. I am a very experienced Government Service Standard assessor, having sat on 20+ assessment panels. In 2021 I represented GOV.UK Pay for Design in their Live assessment which passed first time. 

 

Prior to joining GDS I worked with Royal Trinity Hospice, Royal Bank of Scotland, and an education technology startup. I have an MA in service design from the Royal College of Art, where I won an award from Age UK for Inclusive Design.

 

 

 

 

Work

 

 
 

Curriculum Vitae 

 

Employment

Senior Service Designer with Government Digital Services, London

July 2016 - present

Senior Service Designer with Essex County Council 

July 2020 - November 2020

Service Designer with Royal Trinity Hospice, London

October 2015 -June 2016

Service Designer with Royal Bank of Scotland, Edinburgh

July 2015 - September 2015

Freelance digital designer

2013 - 2015 


Digital Designer with Educational App Store, London

September 2013 - October 2014

Training

Remote workshop facilitation, June 2021


Advanced line manager,
Feb 2020


Workshop facilitation, June 2018

Train the trainer, May 2018

Communication skills, April 2017

Persuading & influencing, April 2017

GDS Assessor training, Feb 2017

Education

MA Service Design (graduated with distinction)

Royal College of Art, 2014 - 2016

BA Hons Graphic Design (graduated with 2:1)

Arts University Bournemouth, 2010 - 2013

Awards

Helen Hamlyn Design Award (ageUK award for Inclusive Design)

The Helen Hamlyn Centre for Design, 2016