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Service Design training
Commissioned by the Institute of Chartered accountants my role was to help accountants and auditors to reimagine the role of finance professionals as a force for social transformation using service design techniques.
I worked with the client to plan and facilitated three 2 hour workshops and a one day intro to service design workshop. Participants gained experience on:
unpicking problems with the 5 whys technique
writing problem statements
guerilla research testing
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