GOV.UK Pay 

Member of the GOV.UK Product team. Projects included a Discovery into how government departments' back office finance processes work, Reducing time spent on user support, and an Alpha into new payment methods. Responsibilities included:

• user research planning, recruitment and synthesis activities

• End-to-end service maps for technical and financial systems • Testing hypothesis with users
• Identifying opportunities for quick wins
• facilitating workshops

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GOV.UK Pay