KAY DALE

Commissioned by the Institute of Chartered accountants my role was to help accountants and auditors to reimagine the role of finance professionals as a force for social transformation using service design techniques. 

I worked with the client to plan and facilitated three 2 hour workshops and a one day intro to service design workshop. Participants gained experience on:

• unpicking problems with the 5 whys technique 

• writing problem statements 

• sketching prototypes 

• guerilla research testing