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GOV.UK Verify 

GOV.UK Verify was a product for citizens to prove their identity online. Whilst in the programme I worked on a range of projects. The last project I worked on was a Discovery looking into how partnerships with service providers such as the Post Office might enable people to prove their identity in person before being issued a digital means to prove their identity online. 

  • Working in an agile team to test prototypes of product improvements using a range of

    testing methodolgoies such as usability & A/B testing to reduce drop out rates

  • Workshop facilitation with a range of government departments and local authorities

  • Service design consultation for a range of government services to ensure smooth

    adoption of the Digital Identity product

  • Demonstrating the value of user-centric design


Post Office counter services to prove identity

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