GOV.UK Verify was a product for citizens to prove their identity online. Whilst in the programme I worked on a range of projects. The last project I worked on was a Discovery looking into how partnerships with service providers such as the Post Office might enable people to prove their identity in person before being issued a digital means to prove their identity online.
Working in an agile team to test prototypes of product improvements using a range of
testing methodolgoies such as usability & A/B testing to reduce drop out rates
Workshop facilitation with a range of government departments and local authorities
Service design consultation for a range of government services to ensure smooth
adoption of the Digital Identity product
Demonstrating the value of user-centric design
Post Office counter services to prove identity